Shopping

I saw an item on the website, and now it has disappeared. Why?

Our quantities are limited and may sell out fast. If there is an item that you are interested in, but it’s no longer on the site or not available in your size, contact Clover and Sloane Customer Service at customerservice@cloverandsloane.com or call 888-971-7088.

Do your styles run true to size?

All of Clover and Sloane's styles run true to size. If you are unsure about sizing please check your measurements against our size guide or read customer reviews on the description page. Our Customer Service Associates are very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at customerservice@cloverandsloane.com or call 888-971-7088.

Shipping

Shipping Method

Shipping Charge

Order Placed

Order Delivery

FREE SHIPPING WITH USPS

Free

12:00 pm EST

5-8 DAYS

STANDARD SERVICE - USPS PRIORITY MAIL

$5.99

12:00 pm EST

2-5 DAYS

FEDEX 2-DAY EXPRESS

Rate is calculated based on shipping location and weight of the order.

12:00 pm EST

1 BUSINESS DAY MON-FRI DELIVERY

FEDEX STANDARD OVERNIGHT

Rate is calculated based on shipping location and weight of the order.

12:00 pm EST

1 BUSINESS DAY MON-FRI DELIVERY

*Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

What are your shipping options and rates?

Shipping rates are calculated according to the type of shipping you choose. Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges. Please see below for our shipping options:

All orders ship FREE via USPS 5-8 day shipping

Standard service - USPS Priority Mail 2-5 day shipping

FedEx 2-Day Express (2 business days, Mon-Fri): Rate based on weight and ship location

FedEx Next Day (1 business day, Mon-Fri): Rate based on weight and ship location

Want it for the weekend? Use the following guidelines:

Overnight Shipping: order by Thursday at 12:00 pm EST

2nd Day: order by Wednesday at 12:00 pm EST

Please note, all orders totaling over $1,000 in value will require a signature upon delivery. Free Shipping and Returns on all U.S. orders.

When will my order be shipped?

Pending order verification and credit approval, orders received by 12:00 PM EST will ship the same business day; orders placed after 12:00 PM EST or on weekends will ship on the next business day.

What should I do if there is a shipping error?

For any issues with your billing or shipping address please call our customer service team at 888-971-7088 to correct your information. If your order has already shipped we will need to update your address with the carrier. We recommend reviewing your order confirmation email after placing your order to ensure all information is accurate before your order ships.

If you received an incorrect item or size please reach out by phone or email at customerservice@cloverandsloane.com before returning your order.


Do you ship to PO boxes or Military APO/FPO addresses?

Yes, we currently ship to PO Boxes using the free standard shipping or our 2-5 day delivery services as well as Military APO/FPO addresses using the free standard shipping.


International Shipping

Do you ship internationally?

We do! Clover and Sloane have partnered with FedEx CrossBorder to service our international customers, just be sure to select the international shipping option at check out.

How long will it take my items to ship?

Items purchased will first be shipped domestically from Clover and Sloane’s warehouse to FedEx CrossBorder’s Global Distribution Facility, located in St. Petersburg, FL. From there, if your items are received by 4:00 pm EST, M-F, they will ship out that same day. If they are received after 4:00 pm EST, they will go out the next business day. You can refer to FedEx CrossBorder’s Transit Times to get an estimate of the transit time between the origin and final destination of your shipment.

What payment methods are accepted?

Clover and Sloane's international shipping partner, FedEx CrossBorder, accepts 22 types of payment methods for international orders; options are localized according to your billing address. In addition to a number of acceptable credit card options, they also accept PayPal and Bitcoin.

How much will I be charged for duties and taxes?

When you place your order you will see the total shipping costs of the goods to your location including duties, taxes, and, in some instances, processing fees. There are some countries for which pre-paying the duties and taxes is not supported. For those exceptions, duty and tax charges due on your shipment will be collected by the carrier at the time of delivery. You can refer to FedEx CrossBorder’s Duty/Tax Estimator to get an estimate of those charges. All transactions are done in the customer's local currency. This prevents banks from charging you additional transaction fees after purchase.

How are international shipping rates determined?

International shipping rates are based on billable weight. Billable weight compares a package’s actual weight to its dimensional weight. The greater of the two is the billable weight and should be used to calculate the rate.

Can I track my shipment internationally?

Yes. When you place your order, you will receive a universal tracking number that will allow you to track your package en route to its final destination.

International Returns

Unfortunately, we do not accept returns on orders from outside the USA at this time. For further information you can contact Clover and Sloane's customer service by emailing us at  customerservice@cloverandsloane.com or call 888-971-7088 Monday - Friday 9:30 a.m. - 5 p.m. EST  *Shipping and handling charges are paid by the customer and are non-refundable.*


Returns & Exchanges

What is your return policy?

  1. Merchandise may be returned for a full refund within 30 days from the date of delivery.

  2. Merchandise must be unworn and in its original condition with tags attached.

  3. Merchandise returned beyond 30 days and within 90 days will receive a refund in the form of online store credit.

  4. Clover and Sloane will only accept returns for items purchased from our website.

  5. We do not accept returns or exchanges for items returned more than 90 days from the date of delivery.

  6. We do not accept returns or exchanges on international orders.

How to make a return?

  1. Click on the return link located at the bottom of our website

  2. Enter your order number and billing zip code

  3. Select the item you want to return

  4. Then select the reason for return (additional comments are optional unless you’re processing an exchange)

  5. Click submit after reviewing all the information and print your return shipping label and packing slip on the confirmation page

You will also receive a confirmation email containing a copy of your shipping label and packing slip as well as a link to track your return.

Lost your shipping label?

No problem! Just go to your return confirmation email and reprint the attachment that contains your shipping label and packing slip. You can also contact our customer service team for help at 888-971-7088 or customerservice@cloverandsloane.com.

I gave a gift to someone; can they return it?

Definitely! If you send a gift to someone they can return it for a refund in the form of online store credit and purchase something else. They can also choose to refund the original method of payment used by the person who placed the gift order. Online store credit is only redeemable at cloverandsloane.com. Their preference must be advised on the packing slip included in their return.

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise from Clover and Sloane, we will gladly replace or take back that item for a full refund at our expense. Please be sure to contact customer service at 888-971-7088 or customerservice@cloverandsloane.com before sending back any damaged or defective items so they can authorize the return. However, if the item has been worn and damaged, we will be unable to accept the item for a return.

What will it cost me to make a return?

Nothing! All returns are free of charge when you use our return shipping label available online.


Exchanges

Need a new size?

No problem, we offer free exchanges on all US orders! At this time we only offer exchanges for the same item in different sizes. If you would like to send something back for a different dress you can return your item for a refund and purchase a new style.

Exchanging Your Order?

We want to make your exchange experience easy. To ensure proper handling of your return, please do the following:

  1. Click on the return link located at the bottom of our website

  2. Enter your order number and billing zip code

  3. Select the item you want to exchange

  4. When the list of return reasons pop up you must select the exchange option at the top of the list **items returned that did not select exchange will receive a refund.

  5. In the additional comments section, you must type in the size you’d like us to send you **if no size is listed we will not be able to process your exchange.

  6. Click submit after reviewing all the information and print your return shipping label and packing slip from the confirmation page


You will also receive a confirmation email containing a copy of your shipping label and packing slip as well as a link to track your return.

What will it cost me to make an exchange?

Nothing! All exchanges are even exchanges and free when you use our return shipping label.

When will I receive my exchange?

We want you to receive your exchange or refund ASAP! You can expect your exchange to process within approximately 5 business days of us receiving your merchandise. Once your exchange has been processed you will receive a new order confirmation via email. Please note during the holiday season processing times may take longer.

I gave a gift to someone; can they exchange it?

Yes, customers can exchange gifted items by following the instructions above. Clover and Sloane only offers exchanges for the same style in a different size.


Payment

CloverandSloane.com accepts the following forms of credit card payment: Visa, MasterCard, American Express, and Discover. Your credit card will be charged the day your order is shipped. In addition, you can also pay through PayPal. Any charges you see prior to shipping is just an authorization hold and will turn into a charge only when your order ships.

Saving Payment Details

Saving your payment details it will make your checkout process easier! Once your payment details are entered just check the box to save your payment information. Your details will then be stored in your secure account and you will not have to re-enter them again.

Do you charge sales tax on any item?

Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New York, Georgia, Massachusetts, New Jersey, and Texas. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other states will not be charged tax.

When are funds transferred out of my PayPal account for my Clover and Sloane order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.


Tracking

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. This information will update you with the status of your shipment, you can even sign up for email/text alerts by clicking Track My Package in your shipping confirmation email.

My tracking information isn’t updating?

No problem! Just contact our customer service team at 888-971-7088 or customerservice@cloverandsloane.com and we will provide you with an update on your tracking information.


Refunds

How long does it take to get my refund?

We want you to receive your refund ASAP! You can expect your refund to be processed approximately 5 business days of us receiving your merchandise. Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Clover and Sloane. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

**Please note that processing times may take longer during the holiday season.

Online Store Credit

Online Credit is only redeemable at cloverandsloane.com. Online Credit may not be used at Department Stores or any other locations that sell Clover and Sloane merchandise. Returns are accepted by mail, please note: shipping and handling charges are non-refundable.

We’re sorry, but we cannot provide a refund or Online Credit on items returned more than 90 days after the delivery date. Upon receipt of returned goods, Clover and Sloane reserves the right to deny credit if the merchandise does not meet return policy requirements. We do not accept returns from purchases made at department or specialty stores.


Email List

How do I join the Clover and Sloane mailing list to hear about new products and promotions?

Join our email list by entering your email address at the bottom of our website! You will automatically have access to all of our email updates covering information about our products and promotions!

If you ever wish to unsubscribe from promotional emails, find a recent email from Clover and Sloane and click the unsubscribe link at the bottom of any email which will prevent you from receiving emails in the future.


Copyright © 2018 Clover and Sloane. All rights reserved.